We work across South East London including East Dulwich, West Dulwich, Dulwich Village, Herne Hill, Peckham, Forest Hill, Sydenham, Brockley, Lewisham, Camberwell, Brixton, Greenwich and the surrounding areas. If you are unsure whether your address is in our coverage, give us a call on 07528 845748 and we will confirm.

We answer the phone Monday to Friday 07:00 to 18:00, and Saturday and Sunday 07:00 to 10:00. For genuine plumbing emergencies outside those hours, call us and we will do our best to help or point you to who can.

Yes. Free, no-obligation quotes for any job that needs surveying or pricing. For straightforward repairs we quote on the phone where we can. For larger work like bathroom renovations or boiler installations we visit, survey, and come back with a clear written quote.

We aim to respond to plumbing emergencies the same day, often within a few hours for leaks and burst pipes. For booked work like a bathroom renovation or boiler install we agree a date in advance and we turn up on that date.

Yes. Every plumber, heating engineer and electrician on our team is fully qualified, experienced and insured. You are covered for the work we carry out, and we provide the relevant certificates on completion.

Pricing is transparent. We will explain any call-out charge before we attend, and in many cases the call-out is included in the cost of the repair when you go ahead. No surprises on the invoice.

We accept bank transfer, card payments and cash. Payment is usually due on completion of the work. For larger projects like full bathroom renovations we are happy to discuss staged payments.

It depends on the boiler chosen and any pipework or controls upgrades that come with it. We quote in writing after a free survey so you know exactly what's included. See our price list for how each service is priced.

It depends on your property, the number of radiators, the bathrooms, and your hot water demand. We carry out a full survey before recommending a boiler so you don't end up oversized (wasting money) or undersized (struggling on the cold mornings).

Modern boilers run at around 95 to 98 percent efficiency, far better than older systems that often drop below 70 percent. That translates into less wasted gas and meaningfully lower running costs, especially replacing a 15+ year old boiler.

Usually yes, especially if your existing boiler is older. Modern boilers run at around 95 to 98 percent efficiency. Combined with smart controls or weather compensation, savings can be meaningful over a year.

Most boiler installations are completed within one to two days. Where pipework upgrades or full system changes are involved it can run a little longer. We give you a clear timeline as part of the quote.

A combi heats water on demand from one unit, no tank required. A system boiler uses a hot water cylinder but most components are inside the boiler. A regular (heat-only) boiler uses both a cylinder and a cold water tank. We will recommend the right type based on your home and water use.

Not always. We check existing pipework and radiators as part of the survey. Sometimes an upgrade makes sense for efficiency or performance, sometimes the existing setup is fine. We only recommend what is genuinely needed and we flag it before the quote.

Modern boilers carry warranties between 5 and 12 years depending on manufacturer and model. We register the warranty on your behalf so you don't have to chase the paperwork.

For most homes yes. A smart thermostat gives you remote control and usage insight. Weather compensation adjusts heating output based on outside temperature, cutting gas use. Both typically pay back over a couple of years.

Once a year. An annual service keeps the boiler running efficiently, catches wear before it becomes a breakdown, and keeps the manufacturer warranty valid.

We aim to respond the same day for leaks, burst pipes and other urgent issues. Call us on 07528 845748 and we will give you a realistic arrival window straight away.

Everything from small repairs like leaking taps and blocked sinks to full bathroom installs, pipework upgrades, hot water cylinders and pressure issues. If it involves water moving through a building, we can help.

Yes. Leaks are the most common job we handle. We trace the source, stop the water loss, and repair or replace the affected fitting or pipework on the same visit where we can.

Common signs are a sudden jump in your water bill, damp patches that keep growing, mould around skirting, low water pressure, or the sound of running water when nothing is on. If you spot any of these, get us out for a look before damage spreads.

Yes. We diagnose the cause first (blockage, stop tap, mains supply, internal leak, scale build-up) and then recommend the most cost-effective fix. Sometimes it's a 10-minute job, sometimes it needs more work, we tell you straight.

Yes. We stand behind every repair and installation. If something we have fitted gives trouble, we come back and put it right.

We price every job clearly before we start, and many call-outs are included in the cost of the repair when you go ahead. We always confirm the expected cost with you up front, and our price list shows how we charge.

Yes. We manage the full project from strip-out to handover, including plumbing, tiling, electrics and second fix. One team, one quote, one timeline.

Yes. We can help with layout, fixture selection and finishes to suit your space and budget. If you already have a design, we are happy to fit that instead.

Either. We are happy to install a suite you have already chosen, or supply the full suite and finishes as part of the project. Supplying through us means everything is covered under one warranty.

Yes. Wall and floor tiling is all done by our team as part of the bathroom project. One crew across the whole job means a cleaner finish and no gaps between trades.

Most bathrooms take one to two weeks depending on size, complexity, and whether tiling is full-height. We give you a clear day-by-day plan with the quote.

It depends on the suite, the tiling, and the underlying plumbing once the old suite is out. We provide a free, itemised quote after a survey so you can see exactly where the money goes.

No. We coordinate all trades, including qualified electricians and tilers, so the whole project runs through us. You only need to make decisions, not chase contractors.

Absolutely. South East London has plenty of small Victorian bathrooms and awkward layouts. We design solutions that work in tight spaces and still deliver a great finish.

Yes. Strip-out and disposal of the old suite, tiling and any damaged substrate are included in the quote. You do not need to arrange skips or waste runs.

Yes. Every bathroom we fit is backed by our workmanship guarantee, on top of the individual manufacturer warranties on the suite, shower and fittings.

Everything from emergency unblocking to CCTV surveys, high-pressure jetting, drain repairs and ongoing maintenance. If it is a drain, we cover it.

Yes. Most domestic blockages are cleared on the same visit using professional jetting and rodding equipment. We carry it on the van so we don't need a second trip for tools.

Common causes are grease build-up from kitchen sinks, wipes flushed where they shouldn't be, hair, food waste, and tree root intrusion in older clay pipework. We identify the cause so it doesn't keep happening.

Slow draining sinks and showers, gurgling noises at the plughole, bad smells, or water backing up in toilets or outside gullies. Any of those and it is worth booking a visit before it gets worse.

Yes. We carry professional jetting equipment on the van for stubborn blockages and full pipe cleaning. It clears grease, scale and debris that rodding alone cannot shift.

Yes. We carry out CCTV drain surveys to locate blockages, damage, or structural issues. You get a report with the exact location and recommended next steps.

Yes, especially for landlords and managing agents. Planned maintenance keeps drains clear and avoids the more expensive emergency call-outs.

Yes. We repair or replace damaged pipework, including issues caused by cracks, collapses, or root intrusion. We will explain the options and cost before any work starts.

Most domestic blockages are cleared quickly, often within the first hour. We confirm the expected cost before starting, with no hidden charges. See our price list for how each service is priced.

Avoid pouring grease and oil down the sink, never flush wipes (even ones labelled flushable), and consider an annual maintenance check if your line is older or you have had repeat issues.

Leak detection is the use of specialist equipment to find hidden water leaks inside walls, under floors or in underground pipework, without ripping the property apart to look for them.

Unexplained high water bills, persistent damp patches, mould growth, low water pressure, or the sound of running water when no taps are on. Any of those and it is worth a call before the damage spreads.

We use acoustic listening equipment, thermal imaging cameras, and pressure testing to locate leaks accurately, with as little damage to the property as possible.

In most cases we can locate the leak with little or no disruption. If access is needed, we keep it as small and controlled as we can.

Yes. Once located we can carry out the repair the same visit where possible, or quote it for you to pass on to your insurer.

Most visits are completed in a few hours, depending on the complexity of the property and how accessible the pipework is.

Yes. We provide detailed leak detection reports including imagery and pressure-test data that loss adjusters accept for buildings insurance claims.

Yes. Our kit locates leaks under solid floors, behind walls, and in external pipework, including buried mains supplies and drains.

If the source is obvious (a visible dripping joint, a failed tap washer) a standard visit is fine. If damp is appearing with no visible cause, leak detection saves guesswork and unnecessary damage.

We confirm the cost up front before any work starts. The early call is the cheaper call: catching a hidden leak early often avoids thousands in damage.

Installations, fault finding, consumer unit upgrades, rewires, EICR safety inspections and remedial work. If it is wired, we cover it.

An Electrical Installation Condition Report is a safety inspection of your electrical system. It confirms whether the installation meets current regulations and is safe to use.

Landlords are legally required to have a valid EICR every 5 years. Homeowners are also strongly advised to have regular inspections, especially when buying or selling a property.

Most EICRs take between 2 and 4 hours depending on the size of the property and the condition of the installation.

If issues are found, we explain what needs to be fixed in plain English and we can carry out the remedial work to bring the installation up to standard.

Yes. All electrical work is carried out by qualified, certified electricians. You get the same standards on the wiring as you do on the plumbing.

Yes. We provide all relevant certification for completed electrical work, giving you full documentation for compliance, insurance and peace of mind.

Yes. If your EICR flags anything requiring attention, we quote and complete the remedial work so the installation meets current regulations and is safe.

A typical EICR runs 2 to 4 hours depending on property size. We confirm the expected cost before booking, and our price list shows how each service is priced.

It identifies potential hazards, reduces the risk of electrical fires, and ensures the property meets current legal safety standards. For landlords it is also a legal requirement every 5 years.